PetPalooza Outlet 30-Day Return & Refund Policy

At PetPalooza Outlet, we want you and your pets to be happy with your purchase. If something isn’t quite right, we’re here to help.

30-Day Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

• In the same condition in which you received it
• Unused and unworn
• In its original packaging, when applicable
• Accompanied by your receipt, order number, or other proof of purchase

To begin a return, please contact us at petpaloozaoutlet@tidio.xyz.

Please do not send a product back without first contacting us for return instructions. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and provide your order number along with photos of the item when requested.

We’ll review the issue and work with you to make it right.

Non-Returnable Items

For health, hygiene, and safety reasons, certain products may not be eligible for return once opened or used. These may include:

• Opened or used pet grooming and hygiene products
• Pet food, treats, or other consumable products
• Personalized or custom-made products
• Gift cards
• Clearance or final-sale merchandise when clearly marked as final sale

If you’re unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you need a different item, size, or variation, contact us at petpaloozaoutlet@tidio.xyz. We’ll let you know whether an exchange is available.

Return Shipping

Unless an item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is due to an error on our part.

Refunds

Once we receive and inspect your approved return, we’ll notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method. Please remember that your bank or credit card company may require additional time to process and post the refund to your account.

Order Cancellations

If you need to cancel or change an order, please contact us as quickly as possible.

We cannot guarantee that an order can be canceled or changed once it has entered processing or has been shipped.

Questions About Your Return?

We want shopping at PetPalooza Outlet to be easy and enjoyable.

For questions regarding returns, refunds, damaged products, or your order, please contact:

PetPalooza Outlet
📧 Email: petpaloozaoutlet@tidio.xyz
🌐 Website: petpaloozaoutlet.myshopify.com

PetPalooza Outlet — Where Happy Pets Come to Shop! 🐾